WHITSTABLE MEZE BAR LTD Sign In Menu Basket Contact
WHITSTABLE MEZE BAR LTD contact details

Address:

 13 High Street
Whitstable
CT5 1AP

Telephone:

01227 467735

Email:

whitstable@ala-turka.co.uk

Web site:

https://ala-turka.co.uk/
Terms & Conditions
1. INTRODUCTION AND OUR ROLE
1.1. Company details: WHITSTABLE MEZE BAR LTD is a company registered in England and Wales with registered company number 153861896-7 Cecil Square whose registered office is at Cecil Square, Margate, Kent CT91BD
1.2. VAT number: Our VAT number is GB
1.3. Product Orders: We provide a way for you to communicate your orders (“Order” or "Orders") for products (“Product” or "Products") to delivery or takeaway displayed on the Website. The legal contract for the supply and purchase of Products is between you and the Restaurant that you place your Order with.
1.4 Delivery Services: We provide our own delivery service in order to bring the Product(s) you order to you. In this case, the Restaurant may charge you a delivery fee.
1.5 After placing an online order, you will receive an auto-generated email message acknowledging your order. Subsequently you will receive another email either accepting or refusing the order at which point the contract between us is confirmed.
We will contact you should there be any issues with the order to do with but not limited to:
1.6 Availability of particular dishes/items
Specific requests you may have made
1.7 Timing
All transactions are at our discretion. We reserve the right to decline any order and are not obligated to give any reason. In exceptional circumstances we may have to change the order details and/or timings for example if we are unable to supply a particular menu item. In this situation you will have the right to cancel the order and if you decide to do so will receive a full refund.
1.8 Amendment and Cancellation of Orders
You will not have any right to amend or cancel an order once accepted by us.
1.9 Refund Policy
If your order is refunded, owing to product / offer availability or as a customer service goodwill gesture, it will usually be processed through the original means of purchase with the funds being returned to the card within 48 hours.
Privacy Policy
Whitstable Meze Bar Ltd is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
you use our website (www.ala-turka.co.uk); you make a booking on our website; you make enquiries on our website.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at whitstable@ala-turka.co.uk.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Send you service emails (booking confirmation and post-dining feedback).
Improve our products and services.
Send marketing communications if you have opted in to receive them.
We may use the information to customise the website according to your interests.
(ADD AS APPROPRIATE).
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. MemSec for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties (including LIST THIRD PARTIES WHOSE CONTENT APPEARS ON THE SITE) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
For reservations taken through MemSec software, your data will only be stored in the UK.
MemSec data is stored securely in data centres managed by MemSec.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at whitstable@ala-turka.co.uk .
You have a right to request a copy of the personal information that Alaturka Whitstable Ltd holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: whitstable@ala-turka.co.uk .
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):

Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will (NOT, HOWEVER,) be given the choice to have your data deleted or withheld from the new owner or controller.)
Restaurant groups
We may share your information (such as meal or seating preferences and special occasions) with other restaurants in the same restaurant group. This is to enhance the hospitality experience that we Alaturka Group provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customised service”) and to improve our table and shift planning.

In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.

For more information, please feel free to contact us at: whitstable@ala-turka.co.uk
Changes to this statement
The Restaurant will occasionally update this Privacy Policy to reflect company and customer feedback. The Restaurant encourages you to periodically review this statement to be informed of how the Restaurant is protecting your information. This policy was last updated in June 2021
Contact Information
Whitstable Meze Bar Ltd welcomes your comments regarding this Privacy Policy. If you believe that the company has not adhered to this Privacy Policy, please contact us at whitstable@ala-turka.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

Terms & Conditions • Privacy Policy

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