1. Ordering Products
1.1 You may order Products online directly from us via the Order Website if you wish to collect your Products in-restaurant (Collection Orders) or for home delivery by us (Delivery Orders) depending on which restaurant you choose.
1.2 You may also order Products by phone for collection in-restaurant. In this case, please call the relevant restaurant telephone number available on the TBS Website and follow the instructions of the operator. You will be required to pay for such order when you place your order from the relevant restaurant.
2.1 Your collection time will be set out during the Order process.
2.2 If you do not collect your Order within thirty (30) minutes of your collection time, your Products will be disposed of and you will not receive a refund.
3.1 When you submit a Delivery Order, we act as an agent on behalf of Deliveroo in respect of the delivery services Deliveroo provide in delivering the Products to you.
3.2 Please note that all delivery times are estimates and the actual delivery time may vary from this estimate. You should also be aware that if you request and we agree to change your delivery address following submission of an Order this may lead to a significant delay in your delivery time.
3.3 If, during delivery of an Order, you or your authorised representative as specified in your Order (as appropriate) fail to take delivery of the Products within five (5) minutes of our delivery driver's arrival (other than due to our material breach of these Terms):
3.3.1 the delivery shall be aborted; and
3.3.2 you will not receive a refund for your Order.
3.4 You shall be responsible for:
3.4.1 ensuring that the delivery driver has such access and parking facilities as may be reasonably required to carry out the Order;
3.4.2 ensuring that either you or your authorised representative (as specified in the Order) are present to take delivery of the Products at the delivery place specified in your Order; and
3.4.3 providing us with your up-to-date contact details in your Order.
4.1 The prices for the Products and (if applicable) for delivery and service are set out on the Order Website and are inclusive of VAT. Please note that if your Delivery Order is below a minimum value then an additional charge, as set out on the Order Website during the ordering process, may also apply.
4.2 In relation to Delivery Orders, delivery and service charges are set by Deliveroo but are paid directly to us acting as agent on behalf of Deliveroo.
4.3 It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices before accepting your Order so that, where a Product's correct price at the time of your Order is less than our stated price at that time, we will charge the lower amount. If the Product's correct price at the time of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
4.4 If your payment is not authorised, your Order will not be sent through to the restaurant or fulfilled.
5. Cancellation and refunds
5.1 Please note that you do not have a right to cancel any contract for Products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.
5.2 You may request that your Order is cancelled or changed after it has been submitted, but this will only be possible before the applicable restaurant has received the Order. This can be done by contacting the applicable restaurant. No refund will be permissible if the attempt to cancel is made after the restaurant has received the Order.
5.3 If you cancel or change your Order, your original payment will still be processed. Where you are eligible for a refund, you can obtain this by contacting us at firstname.lastname@example.org. We will process refunds within ten (10) working days.