The Ball Room Sports Bar (Meadowbank) - MemSec7 Ordering System

The Ball Room Sports Bar (Meadowbank) contact details

Address:	The Ball Room Edinburgh Ltd T/A The Ball Room Meadowbank 25 Jocks Lodge Edinburgh, UK EH8 7AA
Telephone:	01316611288
Email:	Meadowbank@Ball-Room.co.uk
Web site:	http://www.Ball-Room.co.uk

Terms & Conditions

PRE-PAYMENTS
We kindly ask our guests to pay a full pre-payment of their activities in order to secure your gaming or area hire. All prices are stated on our prices & info pages. We ask that you accept our terms and conditions including our cancellation charges during the payment process.

All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on our website.

As outlined in our privacy policy we will not share your personal information with third parties for marketing purposes without your prior consent.

REFUND & CANCELLATION POLICY
Please make sure you are happy with your chosen times and dates and are booking the correct Ball Room venue. ALL ONLINE BOOKINGS ARE NON-REFUNDABLE, NO EXCEPTIONS.

Please Note: Please make sure that you are making an online booking for the CORRECT BALL ROOM VENUE. Any error in selecting the correct chosen venue will result in a NON-REFUNDABLE booking and it is down to the Ball room venue which received the booking to be able to transfer your booking accordingly. There is nno guarantee of this and we do not accept any responsibility in your error.

The only methods of Identification on arrival to confirm the booking is actually yours is either a valid Drivers License or valid Passport. We reserve the right to refuse any other form of Identification.

All Bookings can be changed free of charge up to 48 hours before the original booking. To change the time, date or details of any booking, please call our Meadowbank venue directly on 0131 661 1288. All changes MUST be made by telephone. However, If you wish change the date, time or table type of your booking with less than 48 hours prior to your reservation, your booking may not be changeable due to table availability. All pre-payment bookings will not be refunded. If you do not show up for your gaming and/or food booking your pre-payment will not be refunded, no exceptionsn. Please be aware that by completing your reservation, you are accepting our terms and conditions as detailed here. Increasing the party size prior to arrival requires an additional pre-payment per additional guest.

If you do not show up for your gaming or area booking your pre-payment will NOT be refunded. We ask all our gamers to arrive 15 minutes before your game time, if you are running late then please let us know. We can only hold your gaming area for 10 minutes. After this time, we cannot guarantee your booking, however we will do our best to fit you in if we can and allocate your pre-payment towards your restaurant bill if you dine with us. ALL Pre-payments are non-refundable, no exceptions.

DAMAGES
If there is any damage to any equipment, we reserve the right to charge the cost of the repairs. Please note that the word gaming also applies to our private rooms and areas within the venue and any other bookable aspect of the venue.

DRESS CODE
During our busier periods, such as special events, holiday periods and Weekends Friday to Saturday, We do not allow any sportswear including but not limited to; jogging bottoms, team shirts, tracksuits, sports shorts. You MAY be asked to leave and refused entry and our non-refundable policy remains valid and you agree to these terms and conditions at the time of booking.

AGE RESTRICTIONS
The Ball Room Sports Bars age restriction vary depending on your chosen venue, however please note that our MEADOWBANK EDINBURGH venue is restricted to being OVER 18'S ONLY ON FRIDAY AND SATURDAY AFTER 6PM, and Sunday to Thursday under 18's are permitted until 9pm. Refunds may not be given if group members are unable to provide valid ID.

This service is offered by:
The Ball Room Edinburgh Ltd
Company Reg # SC453716

This Privacy Policy sets out how The Ball Room Edinburgh Limited (we, our, us) uses and protects your information. We are committed to protecting the privacy of all users of our website. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

We are the data controller of the information you provide to us and are a UK registered company under 9724448. Registered Company # SC453716

1. Contact us regarding your Information

If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact our Data Protection Committee by:

Email to: info@ballroomscotland.com

Write to: FAO Data Protection Manager, The Ball Room Edinburgh Limited, 3A Jordan Lane, Edinburgh, Scotland, EH10 4RB

2. Information

We collect two types of information from you; Personal Information (anything which identifies you as an individual, either on its own or by reference to other information) and Aggregate Information (non-personally identifiable and anonymous data).

2.1 What we collect

The information we collect depends on the context of your interactions with us. We may collect the following information:

Full name

Contact information (including email, phone, postal address)

Demographic information (such as postcode, preferences)

Other information relevant to customer surveys

2.2 Why we collect Information

We will only ever hold, use, or disclose your Information for The Ball Room Edinburgh Group related businesses. We collect personal information so that we can operate effectively and provide customers with the best possible service. These include:

Improvements to our products and services

Keeping you up to date with important changes to us

Emailing you about new services, offers or other information we think you may find interesting using the email address which you provided. You will be given an option to opt-out of these newsletters and have an option to unsubscribe at any time in the footer of each email

From time to time, we may also use your information to contact you for market research purposes

To answer your queries regarding our related services

We may use the information to customise the website according to your interests

Processing a card payment through a third-party who only have access to the Information you provide directly to them when you make the card payment

3. Processing your Personal Information

We are committed to processing Personal Information fairly, lawfully and in a way you would expect given the nature of our relationship with you. Under new laws, the main reasons we would process your Information are:

You have given us consent; where consent is required for our use of your Personal Information we will ask you to positively opt-in; such as job applications

To enable us to pursue your legitimate interest to deliver services or products to improve our offering to you, such as marketing, we will respect your preferences for contacting you.

4. Marketing

We would like to use your personal data to send you details of our products or services identified as likely to be of interest to you. We will only send you information in line with the venue and preferences you selected when you provided this personal data.

You may unsubscribe to our emails at any time through an unsubscribe option at the bottom of every email you receive from us.

5. Third-party data processors

In carrying out our business, including our obligations to you, we may share your information with other trusted third-party service providers, such as email broadcasters, marketing agencies, reservation systems. Such providers are required under their data processing agreements with us, to handle your Personal Information in accordance with applicable laws and principles related to privacy and data protection.

6. Retention periods

We will keep your Personal Information for as long as is reasonably necessary for the purpose for which it was collected, as explained in this Policy. For example:

Gift cards; we will keep your Information for 1 year after your last purchase. We need to retain this data for our own accounting and operational purposes and for legal and tax purposes

Email marketing; we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes

WiFi usage; we will remove your Information after 1 year of inactivity

Booking reservations; we will keep the Information you have provided for 12 months after your booking date and we retain this data with permission to improve your service and experience with us

Competition entries; we will only hold your data for as long as we need to run the competition and announce the winner/s unless otherwise stated that your email will be used for marketing purposes and you have opted into this

Job applicants; we will retain your data for as long as we need to process your application and maintain application statistics and we will make this known to you

In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example your email address) in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes. However, if you have any questions with regards to what we hold please refer to the next section.

7. Data subjects rights

You have rights in respect of your personal data we hold about you. We will need to confirm your identity before we can consider your request but details of these rights are set out below.

You can exercise any of these rights by contacting us at the postal address or email address shared at the top of this page; free of charge.

If you want to know more about your rights, the ICO has more guidance on their website here.

7.1 Right of access; you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request.

7.2 Right to rectification; you have the right to have any incorrect personal data corrected or completed if it is incomplete. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request.

7.3 Right to erasure; this right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request.

7.4 Right to restrict processing; you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request.

7.5 Right to data portability; you have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and that processing is by automated means. We will respond to your request within 28 days of receipt of your request.

7.6 Right to object; you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.

(i) Legitimate interests/legal task your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests

(ii) Direct marketing you have an absolute right to ask us to stop processing for the purposes of direct marketing. We will action your request as soon as possible

(iii) Scientific/historical research and statistics your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection

7.7 Rights relating to automated decision making/profiling; you have the right in respect of automated decision making, including profiling. Where we carry out solely automated decision making, including profiling, which has legal or similarly significant effects on you, we can only do this if it is in connection with a contract with you, we have a right under law or you have provided your explicit consent. We will tell you if this happens and tell you how you can request human intervention or challenge the decision.

8. Complaints

If you are unhappy with any aspect of our handling of your data you can contact us at the postal address or email address above. You are also entitled to lodge a complaint with the UK Information Commissioners Office using ico.org.uk/concerns.

9. Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.

10. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

11. Third-party websites

Our website contains links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, you should read their privacy policy, which may differ from ours.

12. Changes to the Privacy Policy

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13th January 2023.

Address:

Telephone:

01316611288

Email:

Meadowbank@Ball-Room.co.uk

Web site:

http://www.Ball-Room.co.uk