1. INTRODUCTION AND OUR ROLE
1.1. Company details: GRAPEVINE MEZE BAR LTD is a company registered in England and Wales with registered company number 11836214whose registered office is at 1 High Street, Herne Bay, CT65LJ
1.2. VAT number NOT VAT REGISTERED
1.3. Product Orders: We provide a way for you to communicate your orders (Order or "Orders") for products (Product or "Products") to delivery or takeaway displayed on the Website. The legal contract for the supply and purchase of Products is between you and the Restaurant that you place your Order with.
1.4 Delivery Services: We provide our own delivery service in order to bring the Product(s) you order to you. In this case, the Restaurant may charge you a delivery fee.
1.5 After placing an online order, you will receive an auto-generated email message acknowledging your order. Subsequently you will receive another email either accepting or refusing the order at which point the contract between us is confirmed.
We will contact you should there be any issues with the order to do with but not limited to:
1.6 Availability of particular dishes/items
Specific requests you may have made
All transactions are at our discretion. We reserve the right to decline any order and are not obligated to give any reason. In exceptional circumstances we may have to change the order details and/or timings for example if we are unable to supply a particular menu item. In this situation you will have the right to cancel the order and if you decide to do so will receive a full refund.
1.8 Amendment and Cancellation of Orders
You will not have any right to amend or cancel an order once accepted by us.
GRAPEVINE MEZE BAR Ltd is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
you use our website (www.grapevinebar.co.uk); you make enquiries on our website.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at firstname.lastname@example.org.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Send you service emails (booking confirmation and post-dining feedback).
Improve our products and services.
Send marketing communications if you have opted in to receive them.
We may use the information to customise the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
How and where do we store data?
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at email@example.com .
You have a right to request a copy of the personal information that GRAPEVINE MEZE BAR Ltd holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: firstname.lastname@example.org
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will (NOT, HOWEVER,) be given the choice to have your data deleted or withheld from the new owner or controller.)
We may share your information (such as meal or seating preferences and special occasions) with other restaurants in the same restaurant group. This is to enhance the hospitality experience that we Alaturka Group - Grapevine - Sunset Fish Bar provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (customised service) and to improve our table and shift planning.
In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
For more information, please feel free to contact us at: email@example.com
Changes to this statement